Name of Complainant	Shefin Khadar
Date of Complaint	November 25, 2023
Name(s) of companies complained against	Club Oxygen
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
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Club Oxygen membership Start Date : 01-08-2019
Member ID : 13307

As per the sales executives promises I have paid 1 lakh rupees and started a membership with Club oxygen. They have to provide 35 days in 5 years.

At the starting they have 6 Resorts as their own, and so many Co Connect hotels. And by this time they have closed 2 and no Co Connect features. So what am I taken these membership for?

While taking purple membership plan, they told me that i can book anytime, just before a week, and now they are telling me that i have to book before three months to get a room. People like us cannot plan our holidays before three months. So whenever i call them I cannot get rooms and my four year membership gone and I have taken less then 5 days till this day.

And for some days we cannot even contact them to book a room, because no number was available. And they are changing number too.

Right now, they are saying that I cannot book more than 7 days in a year, so that I cannot book more than 7 days and the rest 23 days are gone and I have got nothing.

Whenever I cal them they are providing a CRM number and the number is either not available or they are not picking up the call. So there is no resolution.

I lost my 1 Lakh rupees for nothing, and they are cheating customers like this. Even for the new customers they have to provide 1 Lakh for this neatless 4 resorts.

I want to get my cash back and Club Oxygen has to stop cheating people.

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