| Name of Complainant | |
| Date of Complaint | October 15, 2021 |
| Name(s) of companies complained against | SBI credit card |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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MY NAME IS SMANTA ROY. I HAVE A SBI CREDIT CARD NO 4335887859557090. I WANT TO CLOSE THIS CARD ACCOUNT. I HAVE REQUESTED SEVERAL TIMES THROUGH EMAIL TO CLOSE IT, BUT NOTHING HAPPNED. THERE IS NO WAY TO CALL CUSTOMER CARE EXECUTIVE. EVEN NODAL OFFICER IS NOT HELPING REGARDING THIS MATTER. EVERY MONTH THEY ARE CHARGING A BIG AMOUNT IN THE NAME OF FIN CHARGE ON CASH. KINDLY HELP ME TO CLOSE THIS CREDIT CARD ACCOUNT AS SOON AS POSSIBLE.
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i was a holder of SB1 CARD TILL MAR,2020 AND IT WAS UPGRADED TO NEW ELITE CARD,WHICH I DID NOT USE AT ALL.DUE TO PANDEMIC IN MAR.,20 I COULD NOT USE THIS CARD. WHATEVER PURCHASES MADE ON OLD CARD WERE FULLY PAID.FOR THE NEW CARD THEY CHARGED ANNUAL FEES OF RS.5000 AND SUBSEQUENTLY WITH FNANCE CHARGES ETC THE TOTAL DUES ARE RS.12394.56.
MOREOVER I AM A SENIOR CITIZEN AND WAS TAKING TUITIONS BUT SINCE MARCH 2020 I COULD NOT GET ANY TUITIONS SO MY EARNINGS WERE ZERO TILL DATE. MY PAST RECORD WITH SBI CARD WAS VERY GOOD.
I SPOKE TO THE CUSTOMER CARE AND WROTE TO GRIEVANCES NODAL OFFICER TO CANCEL AND CLOSE MY CARD AND WAIVE OFF ALL THE DUES AS THERE IS NOT A SINGLE PURCHASE MADE BY SWIPING THE NEW CREDIT CARD.BUT TILL DATE IT HAS NOT BEEN RESOLVED.
I NOW REQUEST YOU TO HELP ME OUT
THANKS AND REGARDS
NANDKUMAR R J