Closed Kotak Card still shows on CIBIL

Name of Complainant Sunia Mukherjee
Date of ComplaintAugust 8, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Sunia Mukherjee:

I sent a mail to my relationship manager Dixita Bafna and Nirajpratap Singh in Kotak bank, and both bounced back. I had complained to Dixita in the past, but it was of no use.

There was a credit card that Kotak closed long back. But it still shows in my CIBIL report. I sent multiple emails to the Kotak Service center, and they keep promising that it is closed, but it is not.

Could you please look into it?

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