Name of Complainant	Kenneth Levy
Date of Complaint	March 20, 2022
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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This is the email I received:

Hello,

We have closed your Amazon.com account and canceled any pending orders.

We took these actions because our records show that an unauthorized person has signed into your account. For your security, the credit card information stored on your Amazon.com account cannot be accessed via our website and your full credit card number is not displayed in your account.

In the meantime, we recommend that you:

— Change your email provider’s password and passwords for other websites to help protect your account from being compromised again.
— Review all recent activity on your payment methods and report any unauthorized charges to your financial institution.

Due to repeated unauthorized access, your account cannot be reopened. To continue shopping in Amazon.com, we ask that you open a new account. Your order history and other features such as Wishlists cannot be transferred to your new account.

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user’s keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as “phishing”).

To learn more about safe online shopping, please visit our Security & Privacy page:

https://www.amazon.com/gp/help/customer/display.html?nodeId=551434

Sincerely,

Account Specialist
Amazon.com
https://www.amazon.com

No one has accessed my account. If so, they have not given me any information about what happen nor when and how.
I have not tried to return anything and have not ordered. Just closed the account without warning.

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