Cinema subscription not processed

Name of Complainant	Soham Dutta
Date of Complaint	January 9, 2020
Name(s) of companies complained against	The Cinema Dosti
Category of complaint	Entertainment
Permanent link of complaint	Right click to copy link
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Text of Complaint by Soham Dutta:

I have opted for a 6 month subscription in the Cinema Dosti app, on 6th Jan 2020. The payment of Rs.99 has been deducted from my account but the subscription has yet not been activated. Sent an email to Cinema Dosti stating the same, but no response as of now. The same thing happened when i was trying to subscribe for 1month pack, Rs.49 deducted from my account but subscription is yet not started. This app has, by far, the worst payment transaction procedure.
I want either my subscription to be processed, or full refund.

Image Uploaded by Soham Dutta:

Cinema subscription not processed