| Name of Complainant | |
| Date of Complaint | March 30, 2021 |
| Name(s) of companies complained against | CHIS |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi All,
I am really frustrated and mentally harassed by Country Holiday Inn and Suites (CHIS). They called me to Piccaddily Janakpuri for giving me some information about the company. Their Senior Manager Nadeem shown me multiple properties available on their website (which are still there and anyone can check it) and promised all these properties are available throughout the year and in all seasons for CHIS members. The membership was sold to me in INR 175000.00 and the benefits promised were 15 years of membership for 2 adults & 2 kids or 3 adults with breakfast with AMC charges of INR 7000.00 per year. When I requested for my first booking they gave me 3 Star Hotel and when I asked the reason because at the time of selling membership they specifically state 4 or 5 Star Property, but they said it was the only property available and rest all are full, hence no other option. I had an emergency (financial) so I booked thinking it will not happen next time.
But next was the biggest surprise I had never even thought of. When I requested for 1 night stay for me, wife and a 7 year kid – they are asking me to pay additional INR 2613.00 apart from the AMC (which is raised by 20% in a year to INR 8400.00 + Taxes).
When I asked why should I pay for breakfast when you clearly sold the membership with breakfast, they said it is not included in any of the membership.
I asked them to show me the policy or contract where they have mentioned Without Breakfast – They have stopped responding on emails and on phone call, they just say our senior will call you shortly.
Please help me out in getting my hard earned money, which I spent thinking I will enjoy the time with family, but actually it is mental harassment that I have bought instead.
Any help would be highly appreciated and these fake sellers must be put behind the bars for looting people.
Waiting for a helping hand to end this dilemma.
Thanks,
Mandeep Singh
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