Name of Complainant	Dipika Mandal
Date of Complaint	October 8, 2022
Name(s) of companies complained against	Fab Hotel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I had booking at fabhotel eros 211 from 4/10/22 – 6/10/22 using booking.com portal. Confirmation number at booking.com 3233054362 and Booking id RGOID9.
The booking was confirmed and was partially paid. I had updated the arrival time for late checkin with the checkin time being post 12am reason being I needed to check in 5th October early morning. The reason I booked for an extra day to have the room ready and not wait till 12pm on 5th.

But after reaching the hotel at 3am, I was told there’s overbooking. And after reaching the customer support, they suggested me to wait till 12pm and they would modify the booking to 5/10/22 – 6/10/22.
After waiting for that long, the update was not done and was told to pay.

For now I had not checked-in and waiting for resolution. Please work on this.

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