| Name of Complainant | |
| Date of Complaint | September 26, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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24th July, i registered new Airtel broadband connectivity with a pay of 1748/-
26th July they implemented
after 2 weeks I started with issues such as network speed as well as frequent disconnectivity.
Raised many complaints and a technician visited my place and mentioned the biggest solution for this was to restart my laptop whenever having an issue. and waited one more week to get a solution no response. So I raised a request for deactivation on 17th Sep because it got worst day by day. Then I asked for the outstanding amount and details. on the day of the deactivation request date, he mentioned no outstanding and that you need to submit the modem. I asked the executive why i should surrender the modem i paid 1148 for the modem and 519 for the advance rental payment. Then only i came to know that for their benefit now they change the expense as installation charge, not modem charge den i got a doubt, my technician, clearly mention no installation charge if there is installation charge why i should take this crap connection now everyone is ready to give me connectivity without installation charge. i raised the request for deactivation on 17th and dey are saying it will take 7 days to deactivation and now charging extra that is nonusable from 17th to 22nd Sep supervisor Anil was very bad behavior in dealing with the customer and i called to get exactly what all the payment i made no clarity. Need your help, if it’s an installation charge the technician cheated me, by stating modem charge, i paid only because of the modem charge. I need a waiver for the unused Sep days and payment of 1148/-
Kindly do the needful…
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