Charging the extra amount besides the actual amount mentioned in Flexipay SBI credit card service

Name of Complainant Naveen Shanmuga Sundaram
Date of ComplaintJuly 29, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Naveen Shanmuga Sundaram:

I m in Flexipay Plan for the transaction made on may11th
Attaching you the EMI plan i opted

1.According to it ( highlighted in the pic attached)
EMI amount is 2502 rs for 12 month
As for July
Principal component is 2085.24
And the interest amount is 415.8
Sums up. 2501.4

But i was charged extra 415.8 this month
I am attaching the screenshot of my transaction history (check the highlighted charges in the pic attached)

I got the reply from customer care saying i wasnt reachable

But actually i dint get any calls from them ( and i was ready to attach my call history)

I dint get any reply from them

Image Uploaded by Naveen Shanmuga Sundaram:

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