Charging for option for which I have not opted

Name of Complainant Suryakala
Date of ComplaintDecember 18, 2018
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Suryakala:

They have simply charged me for game spa for which I haven’t opted at all. They do this to reduceour balance to nill and then they say that if you don’t recharge your incoming calls will be stopped. I have two Airtel prepaid Sims. They have done same gimmick to both my Sims. First they did to this no 7760837119. Today they have charged me for the other no 9742307243 and now asking me to recharge. My recharge was under unlimited validity. That’s why they are using this gimmick to reduce the balance to nill and then asking us to recharge with packages which are valid only for 28days or 84 days. This the msg I rec’d for the package I have not opted. Not to reduce the balance further I have at present deactivated the sim in my mobile.

 

Thanks for choosing GAME SPA on your Airtel Mobile.You have been charged Rs15.0 for 3days.A/c balance: Rs5.03 at 11:47.To deactivate, Call or SMS STOP to 155223.

The are not taking the call also saying that your balance is less.

Image Uploaded by Suryakala:

Charging for option for which I have not opted

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