| Name of Complainant | |
| Date of Complaint | May 20, 2020 |
| Name(s) of companies complained against | Vodafone idea |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had activated International roaming on my number 97….75 on October 12 2019. After coming back from my vacation, I sent a deactivate request on October 21 2019.
Despite the request, I was being charged for International Roaming every month. In the month of February I resent the request and got a message saying the service is already deactive on my mobile number. Hence, I called on customer care and was assured by the executive that he will deactivate the service on my phone. Request number: 4-54809713527 & 4-54801884051. This was still not processed.
On May 8th, I reached out to Vodafone customer care and the executive informed me that his team will get back to me once I send the screenshot of the messages I received on email to Vodafone. I did and no one responded. I reached out to CC team on Twitter and they said their executive will get in touch. I finally called Vodafone Care again May 10 again and was told that the executive will raise a waiver request. I will get the request number post the call but that was again a lie because no request was made. I checked the same by calling again on May 11. I was also informed that I won’t get the waiver despite of being wrongfully charged. I have messages as a confirmation from Vodafone for DEACTIVATION of the service but they’re completely ignoring those messages and telling the charges are correct.
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