Name of Complainant	Akib Jabed Anwar
Date of Complaint	August 6, 2022
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I requested the customer care service of airtel to permanently discontinue my broadband services on june but I still got an ebill on the month of July. After talking with the customer care, I was told that my request was cancelled and I have to fill a new request. I again put a new request for disconnection. I even had to pay the monthly internet charge of 660 even without using any internet connection as there was no fiber connection. Again on 06/08/22 a new ebill was generated of amount 942 for the month of July even after disconnection request, i got a confirmation from their side that I won’t be charged any further. But still i am being charged, there is literally no fiber connection available to me from their side but still they are charging me.
They are charging me for something that doesn’t exist.
I have called them and even written multiple emails to them but all in vain
Please resolve as I can no longer afford to pay their rental even though I am not using

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