Name of Complainant	Harsh Mittal
Date of Complaint	October 3, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

1. I,Harsh Mittal(from Muzaffarnagar,U.P.), got the FTTH service of Airtel xtream fiber on 15th of september, paid on advance basis on 9th of september (for 100 Mbps connection) a total amount of 2829 along with a installation fees of 1000(which was mentioned on website but not added in billing amount) totaling to ₹3829.
   Now on 1st october, i got to know that installation amount of ₹1000 is removed from today.
   We just need to pay for the plan we have choose.This is clearly CHEATING with me as consumer as I got the service activated just 15 days before today and it’s my right to get extra benefits in this case.
   ALSO, when today I called customer care they told me that they were not aware about the change and when I told them to transfer the call to customer relationship manager, they disconnected the call and it’s a disrespect for a consumer and I need serious action on this behaviour.

Image Uploaded by Harsh Mittal: