On 25th September, 2018 my account i.e. 112430792 was erroneously changed by vodafone backend team and new account number i.e. 117021610 was allotted to me WITHOUT SEEKING ANY CONFIRMATION from me.

The following were the issues:

Old account showed and outstanding amount 2261.26 however erroneous charges of late payment were reversed to the extent of Rs 236 and net final outstanding was Rs 2025.26. None of the vodafone customer care had a clue of whats happening and I had atleast 8-10 rounds of call and 3-4 rounds of email post which final amount to be paid was concluded at Rs 2025.26 and was paid by me on 5th November, 2018. Now I got a confirmation that old  old account was settled and I can go ahead and make a bill payment under new account for outstanding showed under new account.

The new account generated bill of Rs 1182.36 which was paid by me on 2nd November, 2018 (due date was 15th November, 2018). However, again the backend team created another blunder by transferring Rs. 1182.36 from my new account to the old account again WITHOUT MY CONFIRMATION. This transfer was done on 10th November, 2018.

Also, they had done excess billing of Rs 750 + GST which they had now reversed and was supposed to get reflected in my new bill.

As a combination of above and since the amount paid under new account was transferred to old account,  My new account started showing outstanding amount and I am facing unpaid bill related issues like those big IVR about bill payment. Random calls for making bill payment etc. I work at a senior position of my company and this number is under Corporate scheme. due to this IVR i couldnt complete a deal booking for a transaction having value of Rs 8 crores timely and I had to face consequences in my office.

The hassle is not yet over. The customer care executive says that they cannot stop the IVR for bill payments as its now more than a month old. They asked me to make this payment if I want to stop the IVR. This is ridiculous and high level of bureaucracy.However, I had no choice and my office was getting impacted and hence I made a payment of that bill today (23.11.2018) just to stop the IVR message. Also first the customer care said that Rs 1182.36 is refunded by them and I will get credit to my bank account. since I confirmed that there was no payment received, they investigated further and finally we got to know that VODAFONE’s BACKEND Teams transferred the amount from New account to old account and I faced so much of mental trauma due to that.

I really want the officer of Vodafone to be taken to task for all the blunders created by them and asking me to make more and more payment despite the fact the currently I am running in a credit balance of more than 1000+.

Your quick action will be really appreciated

Regards,

Aggreived customer of Vodafone (since Past 15 years I am a vodafone customer)

Rikhav Shah – M – 9819219800

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