Cap of the lipstick is too tight

Name of Complainant Rashika
Date of ComplaintAugust 4, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by Rashika:

I placed an order on my glamm on lipstick day
There was an offer to get a combo of lipstick @29 whose actual cost was 499 each.
I placed the order ,they charged shipping Rs 198. Or you can add Rs 198 product . So i add nail paints and mask
I paid the amount online as there was no option for COD.
LATER ON
I received three different parcels on different dates .on 1 august i received lipstick and shapner.
But one of the lipstick is not usable, as the cap of the lipstick is too much tight and unable to open . The shade name is
LC 05 Salmon Swing. . When the cap is not opening tell me how can i swatch it for use.
I raised complaint at the app to change it but they don’t even reply properly and close the chat number of times without solving the issue. I sent alot of pic and video of the product but still they do not take action about the product they sold
Please look into this matter and solve it asap

Image Uploaded by Rashika:

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