Cancellation of New Connection and refunded money

Name of Complainant Sonia Negi
Date of ComplaintAugust 10, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sonia Negi:

Hi,

There is fraud is going on airtel, you people are taking money for broadband connection but never give connection and refund of paid money. I applied for the new broadband connection on 29th July 2020, the person sahil (08377823547) booked my connection and the airtel executive sunil chauhan(09821328041) took my I’d proof and I submitted the money Rs. 3536 as well. But after a few hours the airtel team told me the port in my area is not available so they cannot provide the new connection to me. I need  a refund of my money.
There is no communication from the airtel team. My phone number is 9643407528 and transaction Id: 729254607.
I’m trying to reach the team from last 1 week already sent many mails and phone calls. But they never responded with proper response always said to wait but how much time I have to wait for my money.
Is this kind of service airtel giving I think that’s why people don’t want to buy airtel now and moving to jio.
I will take legal action against this fraud of money airtel is doing by taking the money and not giving the refund back.
Attaching the proof of the payments.

Image Uploaded by Sonia Negi:

Cancellation of New Connection and refunded money

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