Name of Complainant	Shabnoor
Date of Complaint	December 15, 2022
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Hi Team,

My connection for Jio Fiber -7002689860, was requested for relocation and the documents were not expected by the system. Later I called several times to customer care and they gave several invalid reasons. I even got to know its unserviceable area.

I finally decided to disconnect the as i could used the internet four more then four days.

I raised the request on 3rd Dec the technician called on 4th, I told him i dont want the service and not to called to resolve the issue.

I waited for another few days no response,as I was told by the customer care after the technician calls and once denial I will get the connection close and get my refund amount back.

I followed up and got to know the technician mentioned that i was okay for retention, which was a lie, i was told to again request for cancellation on 7th Dec, I even mention to calculate from 3rd that also was close and no money back.

I need my money back, counting from 3rd Dec and incase the teams doesn’t help me out, I was even mis guided and customer care response were horrible.

I got Airtel already, i need my money back, I am attaching the screenshot, this is my last attempt incase not I will be bound to go legally.

Please find all the screenshot attached.

I was never supported by the customer care, they never addressed my issue, more over it was cancellation request not relocated.

I want all the call recordings to be hard.

Image Uploaded by Shabnoor: