| Name of Complainant | |
| Date of Complaint | June 5, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
This is in regards to the recent conversation with 121 airtel customer care senior executive Romario Dsouza who actually tried to convey me that reaching out to bills due follow-up on alternative number givien at the time buying a sim for verifivcation can be used to chase for bill dues is part of the instructions/protocols. Further when i asked can you share a document where is explicitely define where is it wrritten. The executive asked you can go to the Airtel Office/Store for any of such documents. I asked in the pendemic how can i visit the store he mentioned i cannot help.
Concern 1: I don’t see a point to call a Bill Due follow-up on alternative number which was taken for verification at the time of buying a SIM card.
Concern 2: Asked for documention of the policy/Guideline to use alternate number for bill payments follow-ups. Inspite of the fact that the customer is available on the primary/Secondary number.
Concern 3: Genric feedback email sent to the harresed/distressed customer as an acknowledgement of the issue, and marking is as resolved. Rather to acknowledge by sharing specific actions take on the protocol/guideline breach.
With all these i am also attaching the communication document mail for future reference of this concern.
Thanks
Amit Mehrotra
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