Name of Complainant | |
Date of Complaint | October 8, 2020 |
Name(s) of companies complained against | Byteforce IT |
Category of complaint | Cyber Crime |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
Remember that the onus to prove that the customer is liable for allowing unauthorized electronic banking transactions lies with the bank. If the customer care fails to help you, approach the bank’s grievance redressal forum. Next, you can approach the bank’s internal ombudsman.
RBI has also introduced an Ombudsman Scheme for Digital Transactions, 2019, which is especially meant for resolution of complaints regarding digital transactions undertaken by customers through system participants. As defined in the scheme, system participants are entities or platforms, other than banks, which help enable credit card and debit card transaction, money transfer operations or similar operations. The scheme was introduced under Section 18 of Payment and Settlement Systems Act, 2007, with effect from 31 January 2019.
When the customer is held responsible: If the loss is due to customer negligence because she shared her payment credentials, the customer will bear all the losses till the unauthorized transaction is reported to the bank. This is why it’s important for customers to not share any account-related information with anyone and also to inform the banks at the earliest, if any kind of breach or fraud in the bank account is noticed. After you report the fraud, the bank will have to bear all the losses.
Also, where the responsibility for unauthorized electronic transaction lies neither with the bank nor with the customer but elsewhere in the system, and when there is a delay (of four to seven working days after receiving communication from bank) on the part of the customer in notifying the bank, the per transaction liability of the customer shall be limited to the transaction value or up to ₹5,000 for basic savings bank deposit (BSBD) account; ₹10,000 for other savings bank accounts, prepaid payment instruments and gift cards, current accounts and credit cards with a limit of ₹5 lakh; and ₹25,000 for credit cards with a limit of more than ₹5 lakh. If the customer fails to report or reports after seven working days, the customer liability shall be determined as per the bank’s board-approved policy.
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आकाश श्रीवास्तव
सत्यमेव जयते
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Hello friends, you can contact us on our WhatsApp number 09389654777 for legal advice.
Thank you
Akash Srivastava
Satyamev Jayate