| Name of Complainant | |
| Date of Complaint | December 6, 2025 |
| Name(s) of companies complained against | Ambala, Haryana 134003, Indane - Buttar Gas Service No 404/1, India Gas company, model town, near Gurudwara Sahib |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To
Whomsoever It May Concern
Including
Managing Director of
indanecaredlh@indianoil.in
And
Company Secretary
Indian Oil Corporation Limited
IndianOil Bhavan
G-9, Ali Yavar Jung Marg,
Bandra (East),
Mumbai – 400051
Tel. No. : (022) 26447327
Email:investors[at]indianoil[dot]in
And
Indane Oil Corporation Corporate Office,
3079/3, JB Tito Marg, Sadiq Nagar,
New Delhi – 110049
Telephone: 26260000
And
IndianOil Bhavan G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai – 400 051
And
President And CEO
Corporate Office
Address: 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi – 110 049.
Reference-
Indane – Buttar Gas Service
No 404/1, near Gurudwara Sahib, Model Town, Ambala, Haryana 134003, India
Gas company
SUBJECT: Buttar Gas Service, Model Town, Ambala City, India – Bad service and Violation of recommended Safety standards; identity- theft attempts.
We are writing a complaint against Buttar Gas Service, 14 Kartar Nagar, Model Town, Ambala City, Haryana, India 134003, who is a supplier of cooking gas cylinder services, including for IndianOil.
The representatives of this organization, (with whom we have interacted on multiple occasions) including those who deliver gas –
1) – Never check the gas cylinders for leakage, inspite of polite multiple requests (This is a Safety Hazard);
2) – Never weigh the cylinders to evidence to the customers that the correct net-weight of the gas is being delivered (This is tantamount to Unfair Business Practice);
3) – Never provide exact change in return when paid cash, and end up keeping more money than they are legally entitled to (This is tantamount to practices of a Dishonest Dealer);
4) – Representatives and Delivery-men are consistently rude and obnoxious , especially to senior citizens and handicapped Vulnerable Victims.
This is tantamount to Disrespecting the Customers.
5) – Never wear any masks to customer homes and delivery sites (This is a violation of Health guidelines and Endangering the Health & Safety of customers, during these times of rampant Flu , lung diseases contamination.
6) – Refuse to provide any name or unique identifier, I.E. No professional accountability.
7) – Do Not deliver gas in a timely manner. We have had to order gas cylinder refills repeatedly, and make multiple follow – up inquiries. This is tantamount to poor customer service, bad attentiveness to customer requirements, unwarranted harassment.
8) – Threaten customers with evidencing their Nuisance-value and Vindictive Reprisal by not providing any future service if the customer voices a complaint against them.
This is a violation of Democratic Consumer rights, a contravention of the principles of Natural Justice, and Unwarranted Harassment to the customers, citizens, and taxpayers-at-large.
9)
Furthermore, they demand photographs of irrelevant information from customers’ phones; on the pretext of ” code procurement ” ; but Actually use this information for possible selling to scammers and identity- theft.
If customer refuses it, their delivery representatives became abusive, threatening, evidenced Systemic Intimidation.
10)
https://www.indane.co.in/ and
https://cx.indianoil.in/EPICIOCL/faces/GrievanceMainPage.jspx “online complaint form ” did Not work.
11)
On a Balance of Probability, it is very likely that there are other Vulnerable Victims of such Unwarranted Harassment and evidenced Bad attitude, Poor service from this business.
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