| Name of Complainant | |
| Date of Complaint | July 31, 2021 |
| Name(s) of companies complained against | BSNL |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear sir,
I used your merchant desk for recharging my BSNL prepaid mobile. I recharged for Rs.106/- plan voucher of BSNL by net banking. Then by mistake rs 103/- was paid. Then i got the message ” recharge amount mismatched and recharge failed.” Then I sent Rs.03/- to complete the amount. That time also the above message I got. In both case, I got the message, the transactions were successful and money debited from my account.
I complained to bank and they directed to contcact the merchant desk, because transcation was sucessful. Please look into this matter and refund the amount to my account as early as possible.
Details of transaction:-
Date Transaction ID Amount Order ID
13/07/2021 461435322 Rs.103/- BUYPRV-2195723168
13/07/2021 461447200 Rs.03/- BUYPRV-2115646669
Thanking you.
Joseph Chandy.
