Broadband disconnection and refund

Name of Complainant SHIVA PRASAD
Date of ComplaintAugust 23, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by SHIVA PRASAD:

I subscribed Broadband services from Airtel on March, 2020. Unfortunately lockdown announced on later part of the same month and therefore I moved to Native. Hence visited Airtel office on June, 2020 (lockdown ended in June,2020) to discontinue my broadband services since I was not using internet from begining but they reluctant to take complaint/request to close my broadband services instead they asked me to send email to ‘[email protected]’ and I sent email to them and keep following up and reminded them to close my broadband from almost 1 year which they didn’t do but finally somehow I fought in Airtel office got rid of broadband services. However I end up paying the bill for 1 year on my broadband services which I didn’t use, though I reached them several times through multiple ways to disconnect but their negligence made me to pay the bill for almost 1 year.

So now I’m looking for the refund on Airtel broadband which I wasn’t used at all.

Details are as below.
Name: Shiva Prasad
Airtel Broad band : 080101020135_kk
Landline: 08043703244

Image Uploaded by SHIVA PRASAD:

Broadband disconnection and refund

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