| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | Brandmaart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an order for 2 black handbags worth ₹6648 and paid through my credit card. I was shocked when I received 2 random bags (one pink and one beige) that couldn’t have been worth more than ₹100.
They supposedly have a 7 day return policy but there’s no response from their side when I emailed them, whatsapped them and gave a return and refund request from their website.
There is a return address on the courier package that does not match the return address listed on their website.
The website is a huge scam and I am worried that I won’t get my money returned
Image Uploaded by Pallavi s:
You should raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund. If you need any assistance with your specific payment gateway, let us know by commenting below