| Name of Complainant | |
| Date of Complaint | September 10, 2022 |
| Name(s) of companies complained against | bosch home india |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Onsitego Service Request 220802-001545
Affter two years, my top load washing machine has more noise while spinning. Instead of just changing the rubber belt which was the main issue of my washing machine in November 2021, the engineer Mahesh said that as there is extended warranty, he will change the motor also and even when I told him, that motor already has 10 years warranty, he insisted on changing it which led to the cascading problems . They removed the spinning plate by banging it for atleast an hour which has led to the cascade of terrible problems namely a) roughened the steel drum which led to the lint collection in the filter and tearing of clothes consequentially b) inspite of changing the steel drum, still there is tearing of clothes and bell ringing sound while drum is spinning ( suspension rods are damaged as said by Bosch engineer).
I have repeatedly written many emails with many service requests to Bosch service team, Onsitego with the proof of the whatsapp images and messages sent to the service engineers in 2021 and images of the torn clothes and the audio of the drum spinning sound. But Bosch company has completely ignored and negated the fault of the unprofessional Bosch engineers and offering me the Gift voucher of approximately Rs. 3954/- from Onsitego (i.e. deduction of the spare parts amount from the purchased amount Rs 20, 290-) when my good washing machine has been damaged by its own service engineers in November 2021? Is not the Bosch company responsible and accountable for sending these unprofessional engineeers and replace my scrap machine with a new one along with compensation of Rs.1, 00, 000/- for the damaged clothes from the period of November 2021 till date. The company is saying that it cannot look intro the, matter which happenned in 2021.
I request you to kindly look into the matter and get my washing machine replaced with new on including Rs.1, 00, 000/- for the damaged clothes from the period of November 2021 till date.
