| Name of Complainant | |
| Date of Complaint | July 10, 2023 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi sir..
I have done a withdrawal of boost loan unexpectedly ( at that time my mobile hanged)
Then received an amount of 90525 rs from available amount of 95000 rs,
so i raised a request to close my loan in mobikwik help section on 23 rd Nov 2022
then I received a mail from
[email protected] to close my loan
For foreclosure of the loan, please make the entire payment via NEFT/IMPS to the below-mentioned details:
Repay disbursed amount and share UTR number.
Beneficiary Name: Fullerton India Credit Company Ltd
Bank Account Number: 022805000932
Bank Name: ICICI Bank Ltd
IFSC code: ICIC0000228
received through mail.so I did that payment to Given icici bank account, at the same time I don’t know my loan number so instead Ihv Given my lead number in remarks as
lead id is 15551211,
Then shared my UTR number
UTR number is 233200091474
But after that ihv received a mail from
[email protected] to close my loan do the repayment in Given link.. so I opened Given link and it shows Fullerton account which I earlier paid , and amount is 99597 rs to pay,
But I’m unable to pay that amount cause I hv paid amount of 90525rs to that account earlier.
My
Mobile 9703366766
Loan account number LM01484544
and lead id is 15551211
UTR number is 233200091474
Repayed disbursed amount of 90525 rs in full amount to Given icici account via imps..
transaction id is
233200091474
email
[email protected]
date and time
28 Nov 2022
12:21am
amount 90525 rs
Shared a screen shot of payment to them.
Mobikwik ticket id is
27655317
948288
1060275
Then I received a msg through Twitter mobikwik support
Hi, please be informed that we cannot close the loan, you need to pay your first EMI, and then we can foreclose your loan. Thanks
And now 5th January 2023 was my 1st EMI due date
So I paid my 1st emi, on 1st Jan 2023
Amount 10663 rs.
After that I received a msg on 12th Jan 2023 of sucessfully closed my loan.after that I requested my 1st emi reversal then again on 25th Jan 2023 they asked my NFT details along with canceled cheq so I sent them.. but till no 22nd march 2023 they didnt returned my emi amount of 10663 rs . Every time whenever I’m asking they are sending a msg like …..
So please take action sir
We want to apologize for the time it is taking to resolve this. Please do believe that we are doing our best to get this sorted & we will update you on this ourselves as soon as we hear a final resolution. Thanks for being so patient & understanding all this while.
So please refund my emi amount my new ticket id on mobikwik is
4124751
Pls sir.
Help me to get my money back.
