| Name of Complainant | |
| Date of Complaint | June 5, 2023 |
| Name(s) of companies complained against | Red Bus - Nuego |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked redBus Ticket – TS6X26588819 on June 1, 2023 from Shatabdi train bound to Bhopal at 3:31 PM IST and reached platform no. 6 (Verma Travels office on Bhopal Railway station in Auto from platform no.1 and reached at 3:45 PM. The official informed me that pickup van was already gone at 3:20 PM and I need to travel on my own to Lal ghati. I obliged and called the driver to wait but the driver did not wait and left Lal Ghati stop. Why did they take the booking for the 4 PM bus at 3:31 PM when the pickup service was already gone from the pickup point.
I need a full refund of my amount INR 901.40 as I did not travel as the information was provided to me wrong on SMS and email.
Image Uploaded by Puneet Verma: