| Name of Complainant | |
| Date of Complaint | August 28, 2023 |
| Name(s) of companies complained against | Boat |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my extreme dissatisfaction with Boat’s customer service. I recently submitted a warranty claim for a 2-meter USB-C cable that had stopped working. The agent I spoke to on the phone asked me to select a 1-meter cable as the replacement, as the system was not allowing him to process a 2-meter cable. He assured me that it would not be an issue, as the warehouse would simply replace the cable with the same length. However, when I received the replacement cable, it was only 1 meter long. I contacted Boat again to explain the issue, and they were extremely dismissive. They told me that I should have checked the invoice before sending the cable in, and that there was nothing they could do it was done based on information provided by boat agent. They then sent me another 1-meter cable. I am now demanding that Boat either provide me with my original 2-meter cable or send me a replacement cable of the same length. However, when I received the replacement cable of 1 meter second time again on 11th August, it was only 1 meter long. I contacted Boat customer care again on 12th august customer care number, and the agent said that he has raised a request internally. However, I have not received any acknowledgement of this request. I waited until Monday, 14th August, through email but I still did not hear back from Boat. In their email response, Boat is claiming that I did not contact them within 48 hours of receiving the defective cable. This is not true. I contacted them very next day after receiving the cable I am extremely disappointed with Boat’s customer service. I have been a loyal customer for many years, and I have never experienced such poor treatment.
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