Name of Complainant	ALOK PATHAK
Date of Complaint	May 20, 2023
Name(s) of companies complained against	Bluestar
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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I have purchased 2tonne split ac 2 years back with extended warranty.
I asked for servicing of ac in March 2023.
their service person visited on 5th April and filled the gas and it was not cooling
It started showing Error E6.
I was told that PCB is to be replaced which is out of stock.
It was replaced but with still not cooling.
I was told that there is high voltage 251 V hence AC can not support as it is inverter AC .( While my other Acs are working perfectly alright )
I got it checked by Voltage stabilizer and Lineman who informed that voltage is in range.
I again approached Blue star service team who visited on 15th May once again and informed that another PCB to be replaced which is out of stock.
When I approached for early repair as even after nearly 2 months my AC is not in operation.
Today one of their service person approached me and informed that it is because of voltage problem.
I made numerous call /email to customer care but in vain.
Meanwhile my complaint was removed from their portal
I am really fed up and look forward for a proper solution.
latest Ticket B 23051707522

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