Billing fraud

Name of Complainant Rakshita singh
Date of ComplaintJuly 27, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Rakshita singh:

Relationship number- 1-2676296711901
Bill number- BM21191001617107
I had activated an international roaming package of Rs1499  on my mobile phone.
However i have been charged Rs.3451 .
I had a talk with the customer care executive. His contact details are (7302638406) and he told me that i had been charged an extra for my usage in indonesia, malaysia and qatar.
However my package covered all these countries.
I want a clearification on this.
Thank you

Image Uploaded by Rakshita singh:

Billing fraud

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