| Name of Complainant | |
| Date of Complaint | July 12, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Airtel Complaint No: 31-3669271236864 and 31-3669334688535
Lodged a complaint about the postpaid billing details(unused and un activated) but Airtel not responding and closing ticket without clarifying after making many follow ups and calls.
Following are the call details
| Date | Time of call | Duration | Outcome from Airtel executive | Remarks |
| 06/07/2021 | 14:49 | 25mins 43secs | 1.Call back arranging same day 18:30(Mr. Charan) 2. Airtel has understood the my requirments activated without any request from my side 3. Call get disconnected Mr. Solomon(TL as per Mr.Charan) after he holds call for 10mins |
1. No call received 2. No ticket generation about the concern |
| 06/07/2021 | 19:48 | 18mins 18secs | 1. No feedback from backend team 2. Call back arranging next day 09:30 3. No updation about complaint which is given on 06/07/2021 4. Call get disconnected after keeping me on hold |
1. No call received 2. Ticket generation about the concern |
| 06/07/2021 | 20:07 | 09 mins07 secs | ||
| 07/07/2021 | 17:29 | 3mins 22secs | 1. Back end team as updated generated bill and charges are valid 2. NO answer and no updation in airtel data base reagrding ‘is airtel get request from my side to get activate roaming services” 3. Arranging call back |
1. No call back for clarifications 2. Closed without any updates |
| 07/07/2021 | 17:33 | 49 mins 59secs | ||
| 09/07/2021 | 14:22 | 28mins 5secs | 1. Back end team as updated generated bill and charges are valid 2. Airtel get activate if user usage will get exceed 3. Same answer NO from airtel to my question(is Airetl get received any request from my side) 4. Call disconnected without solution |
1. No call back for clarifications 2. Closed without any updates |
| 10/07/2021 | 10:16 | 23mins3secs | 1. Arrange call back within 3 hours 2. Airtel executive cant be transfer to call her/his superior |
