| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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My airtel braodband/ xtreme fiber account number is 7038428483
Last month I called airtel customer service saying that I wanted airtel broadband services to be disconnected because no one came and repaired my airtel internet issues on time which I needes it for my work purpose but no front line agent took my disconnection request properly but told me over the call that my broadband connection would be disconnected but still no one actually cared to disconnect my connection in reality. And I cleared my bill for the month of july even though I didnt use the airtel broadband service for the full month instead I used the airtel broadband services only till 1st week of july 2022 and I made sure that I cleared the bill for the entire month of july even though I didnt use the services for the entire month of july. And then instead of airtel frontline agent taking my disconnection request and stop billing me they didnt take the disconnection request seriously even though I made that request in the month of july 2022 itself which you can listen to all my calls in july 2022 and on top of that they billed me for the month of aug 2022 as well where the service technician person came to my apartment in the month of july and removed all the broadband wires which were in my apartment then in the month of july itself and I immediately switched to act fibernet internet service provider then itself in july month for which I can submit my bill copy of other ISP that I paid for in july and paid to them as all the airtel broadband wires were removed from my apartment in july itself, so then how can airtel bill me for the month of aug 2022 and I am not going to pay even a single paisa for the service that I didnt use aat all and when I called airtel customer care line they stated that I could have called them to inform about disconnection which I already did that in the month of july itself and asked them to listen to the recorded calls if required to prove that and if the frontline agent failed to take the disconnection request of service from me then itself in the month of july 2022 then that is not my problem where the frontline agent could have taken the disconnection request then itself when I called them in the month of july getting frustrated with airtel services. And when I asked the supervisor and informed about everything she told that I need to clear the bill and I dont even have the airtel broadband wire in my apartment since july and didnt even use the services then how do you expect me to clear the bill when I didnt even use your services. If you guys harrass me asking to clear the bill then I am going to report it to police and take it to the further level. If I used the service I would have cleared it with no questions asked as you can check my billing track record where I never even missed to pay one single months bills in the past. Please do the needful and help the common man with these sort of disputes which are not only genuine cases but it also enhances your company’s reputation. Thankyou in advance and if you need any further details please call me.
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