Billed for unused IR voice services

Name of Complainant Surender Vatikuti
Date of ComplaintJune 20, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Surender Vatikuti:

I have been regular customer of INFINITY 199 postpaid plan (Incl. IR voice + data pack) since 2019. Now I received the postpaid bill of ₹2617.24 for billing period 11-May-21 to 10-Jun-21 where I expected ₹235. I see extra charges of ₹2250+taxes. I never rejected/answered any call on this postpaid number though still I have been charged for every call I received from India with 1 sec pulse duration. I’m using Apple iPhone XR which shows missed calls list for every call which billed. The same also happened to my spouse number.

It occurred on: 12/06/2021

I would request you to correct/wave off the excess charges billed.

Image Uploaded by Surender Vatikuti:

Billed for unused IR voice services

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