| Name of Complainant | |
| Date of Complaint | September 26, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We have an airtel family plan which is supposed to get 1 primary and 3 add-on connections last year. We added 1 primary and 2 add-on connections last year and 1 add-on number added recently. When I get this month bill, airtel has charged for separately for newly added add-on number. We reached to customer support like more than 6-7 times in a week and support executives saying that the plan has changed to airtel black and the plan supports only 1 primary and 2 add-on connections only. This change was not informed to me by any of airtel support or they didn’t even inform when I was adding another add-on number last month. We requested for a supervisor call and sent an email to support and nodal manager but didn’t receive any response so far.
Finally, after 10 days we reached out to support again for supervisor call and supervisor agreed that it was a plan and they changed it without informing the customer. We decided to move out from this service provider but it has to be reported.
There are couple of additional concerns with airtel support or service.
1. Airtel support is saying, they have a dedicated support for me but I haven’t seen the same support executive every time and they are not even reading the complaint details before talking to customer and expecting the customer to explain it every time. We spent around more than 5-6 hours in 10 days just to reach out to airtel customer support.
2. Airtel is charging more amount from customer by giving different reasons or we can’t change service from post paid to prepaid without visiting the airtel store.
The list may go on if I start listing all issues. It is definitely a problem with all customer but people may or may not reporting it based on their reasons.
