Name of Complainant	Rohit Arora
Date of Complaint	March 30, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Utilities
Permanent link of complaint	Right click to copy link
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Dear sir,

I’ve applied for One airtel in January as bundled service offered by Airtel for 3 postpaid connections, broadband, Landline connection and DTH.

Airtel has installed only DTH service on 28 January and no other services were provided in bundled plan offered. And while installing DTH Airtel has charged Rs 501 from me saying that it is activation charges and would be refunded in first bill of airtel plan bundled services. I’ve paid that amount of Rs 501 trusting them as renowned company but to my surprise they have not installed balance bundled services within stipulated time of 1 week. And I’ve followed up for installing the service almost every day and have undergone very much harassment from Airtel about their services. Afterall on 24th April one airtel services have been started by them.

Now first bill has been raised by airtel for these services and to my surprise they have not adjusted that Rs 501 which I’ve paid in advance and that has been promised by the airtel to refund in the first bill.

Now it is requested to get me refund that Rs 501 in my first bill as promised by Airtel. Also please provide some compensation for not providing all the bundled services in one airtel plan at one go. And I’ve waited for 1 month approx for the services.

It seems that they are intentionally delaying the services and later on not refunding the advance amount as promised at the time of installation. I’ve not asked for DTH services and asked for one airtel which was not provided and delayed intentionally for creating problem for the customer. This shows the corrupt behaviour of the company.

Please provide the solution and revise the bill.

Thanks

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