There has been a huge misunderstanding due to the unfortunate situation and havoc caused by covid-19. It is to be noted that we had opted to shift the connection to a new location on 14th March and the same was executed on 15th March successfully. After which, one of our colleagues was diagnosed with corona-virus and we were soon asked by the local authorities to self-quarantine. In the midst of all this, lock-down was announced and we never got the chance to rejoin the office. However, sometime in May (can’t recall the exact date), we opened our office when it was allowed by the Govt. Unfortunately, we again had a case, in the neighbour this time and our office location was declared as the containment zone due to which we had to again shut our office. You can substantiate it by checking our data usage.

I request you to kindly amend the bill as per our usage during this period. Our account has been inactive since 6th May and yet we are being billed till date. Request you to stop billing till our account is reactivated and waive-off the charges been levied post bill generation, if any. In our calculation, the net payable amount comes out to be ₹1300.63. We assure to pay the charges within 24 hours of such adjustment and reactivation of services.

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