| Name of Complainant | |
| Date of Complaint | July 21, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Dear Sir,
I am a customer of Airtel Prepaid Service (9954392336) wef May 2017. On 21 July 2020, my incoming calls facility was barred without any prior intimation. On calling Airtel Customer Care, the Sr Executive, Shri Babul, informed me that after 3 years my documents needs to be re-verified for continued service. He said that I would have to go to nearest Airtel Store and get the documents verified. When I asked him for an alternative method to resolve the issue in which I would avoid moving out amidst the COVID 19 Pandemic, he replied that this may be the only way. I even tried to escalate the issue to his Superiors, but he denied and said this will be the final escalation via Customer Care call.
Due to sudden disconnection of my calling facility I am facing issues and above this the company’s reluctance to provide online solution to such issues and forcing customers to move out during such crisis should be criminally charged with deliberate attempt to escalate Pandemic Situation in the Country.
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