Name of Complainant	Shakil Hassan
Date of Complaint	January 7, 2024
Name(s) of companies complained against	Bandhan bank
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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November(2022) 20,410 rupees in my bank account freezed due to using some fraudulent application called “Bbwallet”, back then only affected amount was freezed which was 20,410 I thought it will be fixed automatically,that’s what the bank said aswell but My account debit has been freezed on approx 17-18 march, I understand that 20,410 rupees in my account is on hold by cybercrime branch because there’s an ongoing investigation regarding that amount, I received that amount from P2P transaction(from the above mentioned app)and I understand that it cannot be unhold before the investigation is complete, but what about the rest of the money? Only 20,410 is affected but unable to do transactions with those rest of the money because debit is freezed in my account, why though? Why don’t the bank release the rest of the money? It’s not fair. I request the bank to release the unaffected amount but they are not able to come up with any solutions, it’s not fair. My account number is: 52210042489548 ,Bandhan Bank

Some more details about the app: it’s called “bbwallet” I I believe it is still up and running, it is a fraudulent app which gives users approx 2.5% extra of the amount they deposit, so I deposited 20,000k amount and in return I got 20,410 but soon after that the entire 20,410 amount was on hold,I contacted bank and they said it’s due to cyber crime branch and they can’t do anything unless investigation is complete, I understand that but later on they restricted the entire bank, apart from the affected 20,410 rs, there was more money in my bank account.

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