| Name of Complainant | |
| Date of Complaint | July 22, 2022 |
| Name(s) of companies complained against | Air India |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Myself, my wife and my son were travelling to Riyadh from Ahmedabad. We had an excess of one bag and Air India charged us 14660 INR upto Riyadh. but air India staff issued the manual ticket for the excess baggage. Air India staff told us at the counter that you still need to do re-checking at Mumbai airport.
The Saudi airline did not accept the manual excess baggage ticket as it was not showing in their electronic system. they do not accept manuals hence we paid again for the one excess bag from Mumbai to Riyadh again 10,000 INR.
Before traveling from ahmedabad, the counter of Air India staff told us that your entire one excess baggage is paid upto Riyadh and if you get trouble then we will refund you the entire amount.
I request you to refund the entire amount with the same card which I paid from.
For your reference, I have attached the excess baggage ticket from Air India, plus an excess baggage ticket from Saudi airline and boarding pass.
If you have any issue please do not hesitate to contact me via email or on phone
Image Uploaded by Minesh Soneji:
Myself, my wife and my son were travelling to Riyadh from Ahmedabad. We had an excess of one bag and Air India charged us 14660 INR upto Riyadh. but air India staff issued the manual ticket for the excess baggage. Air India staff told us at the counter that you still need to do re-checking at Mumbai airport.
The Saudi airline did not accept the manual excess baggage ticket as it was not showing in their electronic system. they do not accept manuals hence we paid again for the one excess bag from Mumbai to Riyadh again 10,000 INR.
Air India customer care number 09777-174197…
Before traveling from ahmedabad, the counter of Air India staff told us that your entire one excess baggage is paid upto Riyadh and if you get trouble then we will refund you the entire amount.
I request you to refund the entire amount with the same card which I paid from.
For your reference, I have attached the excess baggage ticket from Air India, plus an excess baggage ticket from Saudi airline and boarding pass.
If you have any issue please do not hesitate to contact me via email or on phone