Name of Complainant	Manish Verma
Date of Complaint	July 30, 2022
Name(s) of companies complained against	Sunflame
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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I purchased the product Lara 60 Chimney from SK enterprises, Mohali in the month of March 2022.

It was working fine for 2 months (April and May) but suddenly, it stopped working in June 2022 so I contacted ”SK Enterprise” and they shared the number of your customer care (09810997700) where I registered my complaint with code CHA227020012 on July 2, 2022.

They informed me that the technician will visit my home to check the product but no one came after the complaint so I called again & again and got the number of incharge (Mahesh Attari – 9876701588) who is managing a service center of Chandigarh.

He sent a technician after 4-5 days but he was not able to find the issue and asked me to reach out Mahesh.

I have been continuously trying to reach Mahesh for the last three weeks but he always says the same thing: that i do not have solution as of now so please give me some time.

Even i am calling in Service Center on daily basis but they are also saying same thing: that we are escalating this issue and you will get solution/ call within 24 hours but no update as of now.

I sent multiple emails on [email protected] but no response from anyone.

I have not gotten any solution for my product from the last 27 days.

I just want to confirm, Have i made any mistake in bringing a product from Sunflame?

How soon will I get a solution or get my chimney in working condition?

If you do not have a solution for issue then change my chimney. I want a replacement not a repair because your team is not able to provide such services which a consumer can expect from a well known company.

Thanks
Manish

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