| Name of Complainant | |
| Date of Complaint | July 24, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I recently had a frustrating experience with Amazon’s customer service. I purchased a product that arrived broken and when I reported it, they refused to issue a refund until I had packed it up, driven to a drop off location, and then claimed they never received it. After reaching out to both the company selling the product and Amazon’s customer service, I was told that it would take up to 30 business days to receive a refund. I expressed my frustration about the time, money, and energy I was losing and explained that I had ordered the product for a meeting on Monday. Unfortunately, the representative was unable to offer any solutions and simply asked if there was anything else they could help me with. As a result, I closed my account due to their unsatisfactory business model, customer service, and products.
Image Uploaded by Brett: