Name of Complainant	Ramphal Nain
Date of Complaint	May 7, 2020
Name(s) of companies complained against	Axis Bank Hisar
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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It becomes my duty to inform you that I am Dr. Nain. I have a account with in Axis Bank Narwana (Jind). For the loan, I have got my account transferred to the bank’s main branch Red Square Market Hisar.

1. On April 28, 2020, three messages were sent to my mail saying – Rs 57790, Rs 31995 and Rs 43015 have been debited from your account.
2. I immediately contacted Axis Bank Hisar at the same time that I had not made any such purchase.
3. The bank officials told me that I should convey this information to the customer care toll free number 18604195555. I called this number and got the service request number.
4. My service request number 60526144 has been registered on customer care.
5. I also uploaded my complaint on Haryana Police Portal on 29.04.2020 and received and fir no. 13230005072000011.
6. I went to Axis Bank Hisar and submitted all the complaint related documents on 29.04.2020.
7. When I checked my bank statement on 30.04.2020, again three fraudulent transactions of total Rs. 107/- were seen. I neither received the message on mail/ mobile nor any OTP on my registered mobile no. related to these fraud transactions.
8. The bank officials told that you may call back us for the updates of this fraud transaction.
9. When I asked the bank official on 02.05.2020, I was advised to talk to the customer care.
10. Then on 03.05.2020, I got a message on my mobile, “Dear Customer, your service request number 60526144 has been resolved”. I immediately called the Axis Bank, Hisar about the message. Bank officials said, “You should wait. Your problem will be solved very soon. Bank employees are not coming in offices due lockdown in Mumbai.” I again asked the bank that when will my money be back into my account. Bank replied that you may call after three-four days. Now nobody is hearing me.
11. In connection with the above transaction, there is no message and OTP on my phone.
12. The details of the bank statement and of mail ID also are also different.
13. A total of Rs 138392 has been deducted from my account.
14. I also do net banking. I never shared the user ID, password of Net Banking and PIN of the ATM card with anyone. I have my ATM card with me. No one has used my card except me.
15. Please look into the matter seriously and help me to check out these fraud transactions so that I may get my lost money.

Yours truly,

Dr. Nain

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