| Name of Complainant | |
| Date of Complaint | August 23, 2021 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an order on 15th August and the same was paid through the Royalty points I had in my Jio wallet, Yesterday I received an sms that my order was dispatched and will be delivered by a Delivery Associate and his name and mobile number was given.
I tracked my order today afternoon and to my utter surprise the order showed close, to which I immediately called the Delivery Associate, and inquired where he and my order were.
Another surprise awaited me when I was told by the Delivery Associate that he has no knowledge of my order and secondly he no longer works with Jiomart anymore since he has resigned from the job.
I called customer care after that – The customer care team says only one sentence ” We apologies for the inconvenience caused due to Technical problems. You can reorder the same on the jiomart.”
I have placed order and reorder for the same products 3 times I am very frustrated and disturbed by the way JioMart is functioning and not delivering my order. Further I have not received the refund of my Royalty Points into my Jio wallet.
A Very Frustrated Customer
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