Auto renewal of Dongle service by Airtel without intimation

Name of Complainant R. S. kasturi
Date of ComplaintMarch 27, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by R. S. kasturi:

I had subscribed to Airtel Dongle service which ended in january 2020. In february, i received a bill for 8500 rupees as renewal fees. I called Airtel to terminate the services for good. Again after a month, a person called me asking me to pay the outstanding fee of 8500 rupees as the charges for one year january 2020 to january 2021. Firstly, i had never consented for subscription of renewal in January 2020. Secondly, i am being harassed to pay for a service that is yet to be provided.

Details of bill dated 27-MAR-2020 for Airtel a/c 1371615945: Total Due: Rs 8496.00, Due Date: IMMEDIATE, This month’s charges: Rs 0.00, Previous Balance: Rs 8496.00, Payment: Rs 0.00, Adjustment: Rs 0.00, Bill Delivery Date: 31-Mar-2020.

Image Uploaded by R. S. kasturi:

Auto renewal of Dongle service by Airtel without intimation

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