| Name of Complainant | |
| Date of Complaint | June 12, 2023 |
| Name(s) of companies complained against | ASUS USA |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
THEY SELL DEFECTIVE PRODUCTS, THEIR WARRANTY DOES NOT BEGIN WITH THE DATE OF REGISTRATION, BUT WITH THE DATE OF SALE. THEIR CUSTOMER SUPPORT IS HANDLED BY ROBOTS, who are not able to grasp issues or escalate, on 25 requests. Their support is worthless.
Presently, I have 2 defective ASUS laptops on my hands. One (my second Asus) lost sound in speakers after a Windows December 22 updates. Asus refused to rectify this problem on line.
The second ASUS presently in my possession is ASUS VIVO – registered March 23, 2023, dead before the end of second month. The report of my Ecuador professional IT man states all the problems with ASUS hardware. It sorts of works now, on 4MB RAM, after the tech took 4 MB RAM out. This piece of junk had its warranty expired long before its registration date.
WHY DOES ASUS USA COUNT ITS PRODUCTS WARRANTY FROM THE DAY OF SALE, NOT THE DAY OF REGISTRATION?
I NEED THIS PIECE OF JUNK REPLACED, I paid for it $700, including the delivery to me in Ecuador. The Asus Customer Abuse rep tells me that the laptop has to be sent to US, for evaluation and repair and then sent to me in Ecuador, where I will remain for the next 2-3 months, and all of it must be done at my expense. Their “solution” would cost me $500 in shipping and Customs charges. Leave aLoan that I would be left without a computer. But the Asus Customer Abuse Executive Office person refuses to understand it and insists that there is no other solution.
THERE WILL NEVER BE ANOTHER ASUS FOR ME. The third, a piece of junk AsusVIvo, is the last one, I NEED FULL REFUND OR REPLACEMENT WITH A NEW WORKING LAPTOP NOW!
Image Uploaded by Dr. Yanina Shapiro: