| Name of Complainant | |
| Date of Complaint | July 24, 2023 |
| Name(s) of companies complained against | Asus |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
The problem I am experiencing is that I purchased a ROG phone 5s. It is a flagship device. After just 1 year 2month My device WIFI are stop working after updating phone software which is coming from company. it is not my fault just because of software update my mobile having wifi issue and why company provide software update when it is harm device wifi/motherboard and when I research I come to know that it is very common issue in ROG phone 5s that many customers are facing. It’s a manufacturing defect in rog5s people who are facing this problem within 6-8 months are getting free service or refund. ASUS knows about this issue. My problem is that my rog got this issue just one month after warranty complete. Now ASUS got the chance and they asking me to pay 48,390 INR for replacement of motherboard only infact brand new phone price in 50,000 including gst. They also charge ₹250/- for making job sheet and ask me to remove temper glass which is around 250-300₹ INR .They also try to give discount offer on it but I denied. it was there manufacturing fault. why would I pay much for that please help because this issue comes from after updating software my whole money is wasted. Asus My Rog Service No. M9AIGF007308PSC. and also attached the Job details which service center gave me repairing cost I hope u help me because this is manufactured defects and Company know this issue comes by company side then why I would I pay
Image Uploaded by Nishant baria: