| Name of Complainant | |
| Date of Complaint | August 31, 2022 |
| Name(s) of companies complained against | ASUS ROG |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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IMEI(Slot 1) 3561473062431
IMEI(Slot 2) 3561473062449
ASUS ROG 5s
Serial No: M9AIGF0054899YH
I got it repaired as the air triggers were not functioning properly. The Asus Service center – F1 Info Solutions and Services Pvt Ltd (Saleh Center, Cunningham road, Bengaluru) solved the issue by replacing the Display(Date of submitting mobile: 11-08-2022).
As soon as we got the product back after the display replacement(Date of receiving: 20-08-2022), the Finger Print sensor is found defective and the new display has a minute scratch on it.
I approached customer support, they told us to contact the service center. I contacted them immediately, but I went to the service center on 27-08-2022.
Instead of resolving the problem they patched it with a third-party application and asked me not to uninstall it. This is clearly not a permanent solution.
I have demanded for the product replacement. Neither the customer support and the service center staff is responding/resolving this issue nor replacing the handset.
ps: The attached file is the reference of the third-party app(Factory test).
We urge you to do needful.
Product cost: 58,028/-(Flipkart)
Product bought on: 22-May-2022
