Name of Complainant	Tharini Vishwas
Date of Complaint	July 2, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Sir, I am using airtel broadband from 4yrs with no issues with of 1100 package. Airtel recommended me to upgrade my package for 1399 premium pack where my postpaid mobile is linked. I got bill around 2000 Rs which is too much for me to pay every month..

I went to their mobile store cleared the bill and changed to 999 package and made my postpaid mobile Sim to prepaid. The airtel keeps calling me that I have not cleared the bill. I went ahead and cleared because they told refund will happen.

This happened in May 2020. Till now I didn’t get refund money from airtel which is around Rs 2002. I have bank statement as proof. Please help me to resolve this issue.

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