asking more money to waive off overdue charges

Name of Complainant Lenin Kumar Inapanuri
Date of ComplaintJanuary 27, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Lenin Kumar Inapanuri:

I have received a whatsapp message from Stashfin saying that if I pay 17055 ( my 3 months’ EMI ), they will waive off all my overdue charges which is 33040.
I paid the 17055 rs immediately as the message I received from is official Stashfin whatsapp account with their registered mobile number +91 7289077171.
after payment of 17055, their mobile application still showing that I have to pay 33040 rs.
so I contacted their customer care with the above information. after listening to all that, they are asking me to pay 10000 rs to close my loan account. but I have already paid 17055 rs which is my full amount and they sent me a message to waive of my overdue charges. still they are asking 10000 more from me to close my loan account.

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