Name of Complainant	Anil kumar
Date of Complaint	December 25, 2021
Name(s) of companies complained against	Airtel Payment bank
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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There was around 2000 rupees in my account and then I got below message saying account is deactivated and then amount is also stuck.

This is reference message I got :

Dear Customer, As per 1 year validity Guidelines by RBI your Airtel Money Wallet (Full KYC) has expired on 29-Jul-21 & linked services like FASTag are deactivated. To claim available balance, call 400/8800688006 or write to update@airtelbank.com

I have been following with airtel payment bank since 21st August 2021. They are not refunding the amount, just saying we are processing the payment and I have already submitted the bank details they asked for references multiple times.

Everytime they just give new ticket ids to follow like below
[ CASE : 13212047] Re: Airtel bank wallet is deactivated [CASE:11670120] [CASE:11726005] [CASE:11789119] [CASE:12029132] [CASE:12069692] [CASE:12222839] [CASE:12397520] [CASE:12447968] [CASE:12981368] [CASE:13056421]

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