Name of Complainant	Daniyan Abel
Date of Complaint	August 8, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I recharged #20,000 (twenty thousand naira only) into my phone on the 30th of July, 2021. I barely used #5000 when I discovered that Airtel has removed the balance of #15,000 plus from my phone.
I called the customer care to lodge my complaints and I was told that it was due to network error and that correction will be made within 24 hours.
Having waited for more that 5 days without any corrections or reversal of my #15000, I called again but nothing was forthcoming.
I want the office to refund my #15000 airtime without much daily.

Thanks
Daniyan Abel

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